An operations agent that moves work forward
The Insurance Operations Agent observes every event, understands each case and recommends the next best action — with configurable autonomy levels (off / assist / recommend / auto) and full audit.
Every case moved forward — measured in cycle time and manual hours saved.
Measured against your baseline. You pay on the delta — not licenses, seats or hours.
Run in recommend-only mode: zero automation risk, immediate visibility into what needs attention.
Every pilot ships with deterministic stub integrations — KRA, M-Pesa,
WhatsApp — so you can prove the outcome before a single real credential is issued. Swap
drivers in .env when you go live.
Inside CoverOS this capability shares one customer model, one event bus and one intelligence layer with everything else — quotes trigger communications, payments drive renewals, claims feed learning. One baseline, compounding deltas.
Outcome: Customers onboarded, served and paying — without a portal login or agent visit.
Outcome: Onboarding in seconds: verified KRA PIN and national ID at API speed.
Outcome: A book of business your team actually acts on — more renewals, fewer lost customers.