Onboarding & self-service over WhatsApp
A conversational front door for insurance. Customers get quotes, onboard, pay premiums, file claims and check policy status entirely inside WhatsApp — no app download, no portal login.
Customers onboarded, served and paying — without a portal login or agent visit.
Measured against your baseline. You pay on the delta — not licenses, seats or hours.
Stand up a branded WhatsApp line in days. Stub driver included; swap to the Meta Cloud API when you are ready to go live.
Every pilot ships with deterministic stub integrations — KRA, M-Pesa,
WhatsApp — so you can prove the outcome before a single real credential is issued. Swap
drivers in .env when you go live.
Inside CoverOS this capability shares one customer model, one event bus and one intelligence layer with everything else — quotes trigger communications, payments drive renewals, claims feed learning. One baseline, compounding deltas.
Outcome: Onboarding in seconds: verified KRA PIN and national ID at API speed.
Outcome: A book of business your team actually acts on — more renewals, fewer lost customers.
Outcome: Products to market in days, not quarters — configuration replaces code.