Insurance Intelligence
The Operations Agent observes events, understands cases and recommends the next best action — humans keep authority.
Pending recommendations
3
Actioned
0
executed via recommendation
Awaiting human decision
0
Recommendations
Claim CLM-2026-0005: high-value truck claim — gather evidence early
pending
ops_agent
RECOMMEND
78% conf. Claim #5
→ Claimed KES 620,000 exceeds autonomous threshold
→ Policy in force; incident within period
→ No fraud indicators detected
Evidence: claim:CLM-2026-0005 · policy:POL-2026-0011
Overdue premium on POL-2026-0007 — KES 45,000
pending
ops_agent
AUTO
95% conf. Premium #16
→ Due date has passed by 12 days
→ Customer prefers ussd
→ One previous STK cancellation
Evidence: policy:POL-2026-0007
Policy POL-2026-0001 expires in ~45 days — prepare renewal
pending
ops_agent
AUTO
82% conf. Policy #1
→ 45 days to expiry
→ Clean payment history — likely renewal
→ Upsell: windscreen limit can increase
Evidence: policy:POL-2026-0001
Approval queue human authority on consequential decisions
No approvals pending.