Communication Engine
Event-driven messages per product, customer, channel and language — every send logged.
| When | Customer | Channel | Direction | Template | Message | Status |
|---|---|---|---|---|---|---|
| 01 Oct 11:39 | Wanjiku Kamau Njoroge | outbound | renewal_reminder | Hi Wanjiku, your Motor Comprehensive policy expires soon. Renew now to stay covered. | delivered | |
| 01 Oct 11:39 | Kiprop Bett | outbound | policy_issued | Your Domestic Package policy is now active. Cover: buildings + contents. | delivered | |
| 01 Oct 11:39 | Barasa Wafula | SMS | outbound | payment_reminder | COVEROS: Premium of KES 45,000 for POL-2026-0007 is overdue. Pay via M-Pesa Paybill 174379... | delivered |
| 01 Oct 11:39 | Otieno Odhiambo | outbound | claim_received | We have received claim CLM-2026-0001 and it is being reviewed. | delivered | |
| 01 Oct 11:39 | Mutiso Kioko | outbound | quote_generated | Hi Mutiso, your Motor Comprehensive quote is ready — KES 45,540 incl. levies. | delivered | |
| 01 Oct 11:39 | Tamasha Events Ltd | outbound | claim_received | Claim CLM-2026-0005 received. Our assessor will contact you. | sent |