Event-driven WhatsApp, SMS & email
Configurable templates per product, event, language and channel — quote follow-ups, payment reminders, claim updates and renewal notices sent automatically.
Every customer event answered in seconds, on their channel.
Measured against your baseline. You pay on the delta — not licenses, seats or hours.
Use it as a notification layer: subscribe to events from your core system, we handle delivery and logging.
Every pilot ships with deterministic stub integrations — KRA, M-Pesa,
WhatsApp — so you can prove the outcome before a single real credential is issued. Swap
drivers in .env when you go live.
Inside CoverOS this capability shares one customer model, one event bus and one intelligence layer with everything else — quotes trigger communications, payments drive renewals, claims feed learning. One baseline, compounding deltas.
Outcome: Customers onboarded, served and paying — without a portal login or agent visit.
Outcome: Onboarding in seconds: verified KRA PIN and national ID at API speed.
Outcome: A book of business your team actually acts on — more renewals, fewer lost customers.